Last Updated: Apr 29, 2026
Acceptance of Terms
By accessing or using the Strategic US Visas website (strategicusvisas.com), submitting a contact form, scheduling a consultation, or engaging our legal services, you agree to be bound by these Terms of Service.
If you do not agree to these terms, you should not use this website or our services.
These Terms of Service apply to all users of this website and all clients of Strategic US Visas.
Scope of Legal Services
Strategic US Visas provides legal representation and advice exclusively in the area of United States immigration law, including but not limited to:
- O-1 Visas (Extraordinary Ability)
- Employment-Based Green Cards (EB-1, EB-2, EB-3)
- Business and Investor Visas (E-2, L-1, EB-5)
- Waivers of Inadmissibility
- Corporate immigration compliance and strategic planning
- Other U.S. immigration matters
We do not provide services in any other area of law.
All immigration applications, petitions, and benefits are decided by U.S. government agencies, including U.S. Citizenship and Immigration Services (USCIS), U.S. Department of State, and U.S. Customs and Border Protection (CBP). The firm cannot guarantee approval of any immigration application or petition.
No Attorney-Client Relationship Without Written Agreement
Important: Use of this website, submission of information through contact forms, email communication, phone calls, or attendance at an initial consultation does not automatically create an attorney-client relationship.
An attorney-client relationship is formed only when:
- A written retainer agreement is signed by both you and Attorney Renee Pugh, and
- Any required initial retainer fee or deposit is paid.
Until these conditions are met, no confidential relationship exists, and any information you provide is not protected by attorney-client privilege.
Client Responsibilities
Clients who retain Strategic US Visas agree to:
Provide Accurate Information:
You must provide truthful, accurate, and complete information to the firm. Providing false or misleading information may result in denial of your immigration application and may be grounds for immediate termination of representation.
Timely Cooperation:
You must respond promptly to requests for documents, information, signatures, and other materials necessary for your case. Delays in providing requested information may negatively impact your case timeline and outcome.
Maintain Current Contact Information:
You must immediately notify the firm of any changes to your mailing address, email address, phone number, or immigration status.
Comply with Immigration Laws:
You are responsible for complying with all U.S. immigration laws and regulations during the course of representation.
Legal Fees and Payment Terms
Attorney Fees:
Legal fees for professional services are separate from and in addition to:
- Government filing fees (paid directly to USCIS, DOS, or other agencies)
- Third-party costs (translations, credential evaluations, courier services, etc.)
Payment Requirements:
- Legal fees and retainer deposits must be paid in full as specified in the retainer agreement before services commence.
- Additional fees for services beyond the scope of the initial retainer must be paid before such services are provided.
- Payment plans, if offered, will be detailed in the retainer agreement.
Non-Refundable Consultation Fees:
Initial consultation fees are non-refundable once the consultation has been scheduled, except as otherwise stated in writing.
Accepted Payment Methods:
The firm accepts payment by bank transfer, credit card, or other methods specified in the retainer agreement. Clients are responsible for any bank fees, wire transfer charges, or currency conversion costs.
Consultation Scheduling, Cancellation, and No-Shows
Scheduling:
Consultations reserve dedicated professional time and are scheduled in advance based on availability.
Cancellation Policy:
If you need to cancel or reschedule a consultation, you must provide at least 24 hours’ notice. Late cancellations or failure to appear may result in forfeiture of the consultation fee.
No-Show Fee:
Clients who fail to appear for scheduled consultations without prior notice may be charged the full consultation fee and may be required to pay an additional fee to reschedule.
Communication and Document Submission
Electronic Communication:
By engaging our services, you consent to communication via:
- Telephone
- Video conferencing (Zoom, Microsoft Teams, etc.)
- Secure client portal (if applicable)
Risks of Electronic Communication:
While the firm takes reasonable precautions to protect confidentiality, electronic communication involves inherent risks, including interception, unauthorized access, and technical failures. By communicating electronically, you acknowledge and accept these risks.
Document Submission Responsibilities:
You are responsible for submitting all requested documents in a timely manner and in the format requested by the firm. The firm is not responsible for delays, denials, or adverse outcomes caused by your failure to provide required information or documentation.
Immigration Processing Times
Immigration processing times are determined solely by U.S. government agencies and are outside the control of Strategic US Visas.
Processing times vary based on:
- Type of application or petition
- USCIS service center or consular post
- Current agency workload and backlogs
- Individual case complexity
Any timelines provided by the firm are estimates only and are not guarantees. Delays in government processing do not entitle clients to refunds of legal fees already paid for services rendered.
Premium Processing
For eligible visa categories, USCIS offers Premium Processing Service for an additional government fee. Premium Processing guarantees a response within 15 calendar days but does not guarantee approval.
The firm will advise whether Premium Processing is available and recommended for your case. The Premium Processing fee is paid directly to USCIS and is non-refundable.
Electronic Records, Cloud Storage, and Data Security
Electronic File Maintenance:
Strategic US Visas maintains client files, documents, and communications in electronic format using secure, cloud-based practice management systems.
Third-Party Service Providers:
Client information may be stored using secure third-party platforms, including:
- Cloud storage providers (Google Workspace, Microsoft 365, Dropbox, etc.)
- Practice management software
- Secure communication platforms
These providers may store data on servers located in different jurisdictions, including outside Canada and the United Kingdom.
Security Measures:
The firm takes reasonable administrative, technical, and physical measures to protect client information, including:
- Encrypted communications
- Password-protected systems
- Secure cloud storage with access controls
- Regular data backups
No Guarantee of Absolute Security:
Despite these precautions, no method of electronic transmission or storage is 100% secure. By using our services, you acknowledge and accept the use of electronic storage and communication systems.
International Payments and Currency
Currency:
Legal fees may be charged in United States Dollars (USD) or Canadian Dollars (CAD), as specified in the retainer agreement.
Client Responsibility for Fees:
Clients are responsible for:
- Currency conversion fees
- International wire transfer fees
- Bank processing charges
- Payment processing fees (e.g., credit card fees)
Termination of Services
Firm’s Right to Withdraw:
Strategic US Visas may withdraw from representation if:
- Fees are not paid as agreed
- The client fails to cooperate or provide requested information
- The client provides false, misleading, or incomplete information
- A conflict of interest arises
- The client engages in conduct that makes continued representation unreasonable or impossible
Client’s Right to Terminate:
Clients may terminate the attorney-client relationship at any time by providing written notice. Fees for services already rendered are non-refundable.
Obligations Upon Termination:
Upon termination, the firm will:
- Provide the client with their file and documents
- Cease work on the matter (subject to any ethical obligations)
- Bill for any services rendered up to the termination date
Limitation of Liability
To the fullest extent permitted by law:
Government Decisions:
Strategic US Visas is not liable for delays, denials, requests for evidence (RFEs), notices of intent to deny (NOIDs), or other decisions made by USCIS, U.S. Department of State, CBP, or other government agencies.
Third-Party Actions:
The firm is not responsible for actions or failures by third parties, including translators, credential evaluators, courier services, or government agencies.
Force Majeure:
The firm is not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, government shutdowns, technical failures, or changes in immigration law or policy.
Intellectual Property
All content on this website, including text, graphics, logos, images, videos, and software, is the property of Strategic US Visas or its licensors and is protected by U.S. and international copyright, trademark, and intellectual property laws.
You may not:
- Copy, reproduce, republish, upload, post, transmit, or distribute website content without written permission
- Use website content for commercial purposes
- Modify or create derivative works from website content
Governing Law and Dispute Resolution
These Terms of Service and any attorney-client relationship established through a retainer agreement are governed by the laws of the jurisdiction specified in the retainer agreement, typically:
- New York State law (for U.S. clients), or
- Alberta provincial law (for Canadian clients)
Any disputes arising from these Terms or the attorney-client relationship will be resolved in accordance with the dispute resolution provisions in the retainer agreement.
Changes to These Terms
Strategic US Visas reserves the right to modify these Terms of Service at any time. Updated terms will be posted on this website with a new “Last Updated” date.
Continued use of this website or our services after changes are posted constitutes acceptance of the updated Terms.
Contact Information
Questions about these Terms of Service may be directed to:
Strategic US Visas
Email: edmonton@strategicusvisas.com
Phone: +1 (780) 242-2100
Or visit our Contact page.
